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Terms & Conditions


Updated December 2016

This website is operated by Cornwall Canoes (referred to as "Cornwall Canoes/we/our/us"). As user of this website (referred to as "you/your") you acknowledge that any use of this website including any transactions you make Online, Email or by Telephone ("use/using") is subject to our terms and conditions below.

Please: Read through these terms and conditions carefully before using this website print a copy for future reference.


1. Terms and Conditions

a. We reserve the right to change these terms and conditions at any time. Any changes will take effect when posted on the website and dated in the header notes. It is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
b. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use this website

2. Orders

a. All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.
b. The 'confirmation' stage sets out the final details of your order. You will be viewing this in a secure server screen. When you place your order you will be sent an automatic confirmation email.
c. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it. Please see Returns and Refunds section.
d. We do not file details of your order for you to subsequently access via this website Please print out these terms and conditions and the order confirmation for your own records. You will need the 'Order reference Number' on the 'Order confirmation' for any correspondences with us regarding your order.


3. Delivery

a Delivery charge is shown in the 'Shopping Basket' and relates to the goods in the 'Shopping Basket'.
b. Estimated delivery time, we endeavour to supply goods ordered within 3-5 working days. We use an overnight service for the majority of smaller packages and a 3-day delivery service for canoes and kayaks. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. Cornwall Canoes shall be under no liability for any delay or failure to deliver the products within estimated time scales.
c. We do not provide a saturday or sunday delivery service.
d. Cornwall Canoes can not be held responsible for the performance of the carriers.
ef. Upon delivery, please check all packaging and/or if possible the goods within. If any damage is visible, sign as "Received Damaged". If you the goods are damaged you are with your rights to refuse and ask the goods to be "Returned to Sender". It is your duty to inspect and confirm that the goods are in "Good Condition" before signing. 


4. Payment

a. We require payment at the time we receive your order in all cases where the product is ready for dispatch. Any item placed on back order will require the payment of a deposit or full payment. This deposit or payment is not refundable.
b. The price you pay is the price displayed in the website-shopping basket at the time we receive your order, exception:
While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
c. Payment can be made by credit card or debit card. All card details are entered on a secure server provided by a Certified E-Commerce provider. Card and personal information is then encrypted. No unencrypted information is kept on the secure server or electronic device.
d. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
e. All prices include VAT (where applicable) at the applicable current rates but exclude delivery charges, unless expressly stated otherwise. VAT will be deducted at time of process for those areas that are VAT exempt.  


5. Returns, Cancellations and Specification

a. Non-warranty product returns (excluding our error) will be exchanged or refunded provided the product is returned in the supplied condition, unused in its original undamaged packaging within 14 days of purchase. Postage/carriage charges on non-warranty returns will not be refunded.
b. A return for refund made after 14 days of purchase will incur a 15% restocking charge (excludes warranty returns).
c. Costs incurred in returning goods are the responsibility of the you the consumer (excluding our errors).

d. Manufacturer specifications may change without our being notified. Product supplied will always achieve, or exceed the specification described on the web site.
e. All sizes and measurements are as provided by the manufactures, we try to make sure that they are as accurate as possible.


6. Liability

a. We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you. Data is not provided or shared with any other party, all information is held within Cornwall Canoes for internal use only.


7. Illustrations

a. All illustrations on this website indicate design and shape. Please note that many of the products are available in different colours. If a specific colour is required please indicate your requirements by email following your order.


8. Contract

a. The laws of England shall govern the contract between us and any dispute between us will be resolved exclusively in the courts of England. English is the only language offered for the conclusion of the contract.
b. Cornwall Canoes shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
c. These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations. Understandings and agreements between you and Cornwall Canoes relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and Cornwall Canoes for your use of this website


9. Distance Selling Regulations

Distance Selling Regulations expect you to have made sufficient enquiry to make an informed purchase.
You are encouraged to discuss your intended purchase should you require any additional information that leads you to making an informed purchase.
Your right to cancel your order does not apply to items personalised or made to your specification.
Should you decide to return your purchase for a refund or exchange you are required to take all reasonable care of that purchase and return it intact, unused in merchantable packaging.


10. E&OE (Errors & Omissions Exempted)

Although care has been taken to ensure the accuracy of the information provided on the site, all information is provided without any representation or warranty as to its accuracy and in no event shall Cornwall Canoes be liable in connection with the use of this information unless otherwise stated.


11. Contact Details

Cornwall Canoes
Canoe Shops House

Newquay Road

St Columb Road



Email. sales@cornwall-canoes.co.uk


12.Company Details

Car Roofracks UK Ltd

Company Registration 02309939

VAT 501 293 975

Cornwall Canoes Autumn Sale
Cornwall Canoes Factory Clearance sale

Opening Hours


9:30 - 17:30

9:30 - 17:30

9:30 - 17:30

9:30 - 17:30

10:00 - 17:00









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